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Net Promoter Score – 7 maneiras de melhorar seu indicador

Jefferson Duarte - 02/11/2019

Métricas de experiência do cliente como o Net Promoter Score (NPS) são importantes, especialmente porque o mesmo vem ganhando cada vez mais força nos...

Indicador NPS – Guia completo sobre o Net Promoter Score

Jefferson Duarte - 08/08/2019

Em um mundo ideal, toda empresa espera construir legiões de clientes fiéis e satisfeitos, que não apenas lhes proporcionarão novos negócios, mas também promoverão...

15 dicas indispensáveis ao realizar pesquisa de satisfação

Jefferson Duarte - 06/08/2019

Pedir a seus clientes para concluir uma Pesquisa de Satisfação é como começar uma conversa com eles; e você deve fazer tudo o que...

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Os 6 pilares Customer Experience e seus benefícios

Paula Moraes - 04/12/2021

Comportamento do Consumidor: Por que você precisa conhecer?

Rodrigo Wiethorn - 12/11/2021

Mapa de fluxo de valor – Como desenhar a visão fim a fim

<img alt="LC - Tag Template" data-srcset='https://secure.gravatar.com/avatar/e7c5c73c14df4c803ca51bb35adc654a?s=192&d=wp_user_avatar&r=g 2x' height='96' width='96' data-src="https://secure.gravatar.com/avatar/e7c5c73c14df4c803ca51bb35adc654a?s=96&d=wp_user_avatar&r=g" class="avatar avatar-96 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt="LC - Tag Template" data-srcset='https://secure.gravatar.com/avatar/e7c5c73c14df4c803ca51bb35adc654a?s=192&d=wp_user_avatar&r=g 2x' height='96' width='96' data-src="https://secure.gravatar.com/avatar/e7c5c73c14df4c803ca51bb35adc654a?s=96&d=wp_user_avatar&r=g" class="avatar avatar-96 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt="LC - Tag Template" src='https://secure.gravatar.com/avatar/e7c5c73c14df4c803ca51bb35adc654a?s=96&d=wp_user_avatar&r=g' srcset='https://secure.gravatar.com/avatar/e7c5c73c14df4c803ca51bb35adc654a?s=192&d=wp_user_avatar&r=g 2x' class='avatar avatar-96 photo' height='96' width='96' />

Jefferson Duarte - 11/11/2021

Design de Produtos – Guia básico para iniciantes

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Jefferson Duarte - 22/01/2021

Customer Centric – Como ser uma empresa Centrada no Cliente

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Jefferson Duarte - 22/01/2021

Portfolio Kanban – Como construir entregas estratégicas

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Jefferson Duarte - 17/01/2021

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