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Somando experiências e unindo valores através de CX + UX + CS

Euriale Voidela - 24/09/2019

Os termos CX, UX e CS, estão cada dia mais em alta dentre as empresas que possuem a filosofia de Relacionamento com o Cliente em primeiro plano,...

Omnichannel – O poder da ominicanalidade na era digital

Jefferson Duarte - 20/08/2019

Omnichannel é uma tendência do varejo que se baseia na convergência de todos os canais utilizados por uma empresa. Trata-se da possibilidade de fazer com...

Canais de atendimento sob a perspectiva do cliente

Jefferson Duarte - 19/08/2019

Quando a maioria das empresas se concentra na experiência do cliente, elas pensam nos canais de atendimento, ou seja, nas transações individuais através das...

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Os 6 pilares Customer Experience e seus benefícios

Paula Moraes - 04/12/2021

Comportamento do Consumidor: Por que você precisa conhecer?

Rodrigo Wiethorn - 12/11/2021

Mapa de fluxo de valor – Como desenhar a visão fim a fim

<img alt="LC - Tag Template" data-srcset='https://secure.gravatar.com/avatar/e7c5c73c14df4c803ca51bb35adc654a?s=192&d=wp_user_avatar&r=g 2x' height='96' width='96' data-src="https://secure.gravatar.com/avatar/e7c5c73c14df4c803ca51bb35adc654a?s=96&d=wp_user_avatar&r=g" class="avatar avatar-96 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt="LC - Tag Template" data-srcset='https://secure.gravatar.com/avatar/e7c5c73c14df4c803ca51bb35adc654a?s=192&d=wp_user_avatar&r=g 2x' height='96' width='96' data-src="https://secure.gravatar.com/avatar/e7c5c73c14df4c803ca51bb35adc654a?s=96&d=wp_user_avatar&r=g" class="avatar avatar-96 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt="LC - Tag Template" src='https://secure.gravatar.com/avatar/e7c5c73c14df4c803ca51bb35adc654a?s=96&d=wp_user_avatar&r=g' srcset='https://secure.gravatar.com/avatar/e7c5c73c14df4c803ca51bb35adc654a?s=192&d=wp_user_avatar&r=g 2x' class='avatar avatar-96 photo' height='96' width='96' />

Jefferson Duarte - 11/11/2021

Design de Produtos – Guia básico para iniciantes

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Jefferson Duarte - 22/01/2021

Customer Centric – Como ser uma empresa Centrada no Cliente

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Jefferson Duarte - 22/01/2021

Portfolio Kanban – Como construir entregas estratégicas

<img alt="LC - Tag Template" data-srcset='https://secure.gravatar.com/avatar/e7c5c73c14df4c803ca51bb35adc654a?s=192&d=wp_user_avatar&r=g 2x' height='96' width='96' data-src="https://secure.gravatar.com/avatar/e7c5c73c14df4c803ca51bb35adc654a?s=96&d=wp_user_avatar&r=g" class="avatar avatar-96 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt="LC - Tag Template" data-srcset='https://secure.gravatar.com/avatar/e7c5c73c14df4c803ca51bb35adc654a?s=192&d=wp_user_avatar&r=g 2x' height='96' width='96' data-src="https://secure.gravatar.com/avatar/e7c5c73c14df4c803ca51bb35adc654a?s=96&d=wp_user_avatar&r=g" class="avatar avatar-96 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt="LC - Tag Template" src='https://secure.gravatar.com/avatar/e7c5c73c14df4c803ca51bb35adc654a?s=96&d=wp_user_avatar&r=g' srcset='https://secure.gravatar.com/avatar/e7c5c73c14df4c803ca51bb35adc654a?s=192&d=wp_user_avatar&r=g 2x' class='avatar avatar-96 photo' height='96' width='96' />

Jefferson Duarte - 17/01/2021

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